Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or not as described

If your bag arrives faulty, damaged, or significantly different from how it was described on our website, email us at mummamaison@gmail.com within 30 days of delivery with your order number and photos. We'll arrange a repair, replacement or refund depending on the nature of the problem, and we'll cover return postage.

Change of mind

We don't offer refunds or exchanges for change of mind, so please choose carefully. This does not affect your rights under the Australian Consumer Law, which continue to apply to faulty or misdescribed goods.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it may take a further 3–10 business days to appear.